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John Townsend 
Managing Difficult Participants Pocketbook 
2nd Edition

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A collection of 24 portraits of ‚difficult‘ participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as ‚blockbusting‘, ‚psychological judo‘, ‚reframing‘, ’self-revelation‘ and ‚confrontation‘. Cartoons of the characters add to the humorous approach and there are four mini case studies. ‚I loved the book. It shows such a great variety of ways to deal with challengers.‘
€10.00
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Sprache Englisch ● Format PDF ● Seiten 96 ● ISBN 9781907078590 ● Dateigröße 2.3 MB ● Verlag Management Pocketbooks ● Ort London ● Land GB ● Erscheinungsjahr 2010 ● herunterladbar 24 Monate ● Währung EUR ● ID 4083723 ● Kopierschutz Soziales DRM

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