Judith Hale 
Performance-Based Certification 
How to Design a Valid, Defensible, Cost-Effective Program

Are your employees qualified?

Looking for qualified people to do competent work? How do you
ensure that the people you hire can do the job right? An
ever-increasing number of organizations are asking the same
questions.

Certification planning is the answer and Performance-Based
Certification is the key. This is the only book on the market that
addresses the growing need to monitor the qualifications of
employees. You’ll be able to quickly customize the certification
tests and other job aids provided on the accompanying disk.

Create a certification program within your organization to:

* Instill confidence that employees, members, or suppliers are
qualified to meet the needs of your customers

* Ensure that your workforce is trained and competent to their
job

* Make your hiring process more cost effective and legally
defendable

* Recognize competence and consistency of your employees

Once you’ve identified the need for a certification program,
what’s the next step? All of the answers are here!

Über den Autor

JUDITH HALE is president of the consulting firm Hale Associates. Their services include consultation on assessment, certification, evaluation, and integration of performance improvement systems with performance management. She is also the author of the Performance Consultant’s Fieldbook, Performance-Based Evaluation. Performance-Based Management, and Outsourcing Training and Management, all from Pfeiffer.