Pam Jones 
Performance Management Pocketbook 
2nd Edition

Performance Management is about getting results, getting the best from people and helping them to achieve their potential. Employee engagement has an important role to play in this, it is about the emotional commitment to the organisation and its goals. In this second edition of the Performance Management Pocketbook, readers will find plenty of tips and techniques to enhance their performance in the following areas: leading others to achieve results; understanding the impact of their own style; engaging and motivating others; creating high performance teams; setting clear objectives; managing performance difficulties and coaching and delegating effectively. The book contains illustrative case studies and each chapter has a helpful review and actions section. The author Pam Jones is a member of the Ashridge Business School open programme management team. Her responsibilities cover a suite of programmes encompassing performance management, influencing and general management skills. ‚In an ever-demanding and competitive world, OK and average simply aren’t enough – performance matters. If you want to get the best out of your people, then this book is packed with advice and ideas on how to do that.‘ Lydia Hatley, Leadership Change Manager, Argos ‚Very useful – a practical and comprehensive guide for all leaders who truly value their team.‘ Claire Dobbs, Managing Director, Havas Life London.