Doug Lennick & Fred Kiel Ph.D. 
Compassionate and Forgiving Organization, The 

This is the e Book version of the printed book.

This Element is an excerpt from Moral Intelligence: Enhancing Business Performance and Leadership Success (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.

The business advantages of compassion and forgiveness-and how to ‘walk the walk, ‘ not just ‘talk the talk’

When it’s business as usual, acts of compassion are small or subtle in the great organizational scheme of things. But when a major crisis strikes, it is easy to see the difference between the truly compassionate organization and one that gives lip service to values. On a cold December night in 1995, a devastating fire tore through Aaron Feuerstein’s factory in Lawrence, Massachusetts…