लेखक: Chantal M. Roberts

Chantal M. Roberts, CPCU, AIC, RPA, is a claims handling, practices, and procedures expert witness with 20-plus years” experience as a multi-lined claims adjuster. She is passionate about good faith claims handling and strongly believes being an adjuster is a noble career choice. She is a self-described insurance nerd and actually enjoys talking about claims handling. She attempts to insert humor into a topic that is about as dry as burnt toast and is available for hire to instruct adjusters on what she believes is the correct way to handle claims based on her experience both as an adjuster, a claims manager, and an expert witness. She is also a published author of several articles in professional journals with topics ranging from active shooters to COVID-19 claim handling to pitfalls in marijuana policies. Chantal lives in Overland Park, KS with her extremely tolerant husband, her loving dog, and a cat who correctly ignores her.