Paul Wallis 
Customer Service for Managers 

This and the previous volume chart the history of financial institutions in England in the mid-late nineteenth century as well as examining the periods of boom and bust, their causes and effects …

This study concerns two communities of sugar plantation labourers, the descendants of indentured immigrants from India, who live in the county of Berbice, British Guiana. The study is focused on the …

This text looks at mine planning and equipment and covers topics such as: design and planning of surface and underground mines; geotechnical stability in surface and underground mines; and mining and …

This book presents a comprehensive analysis of the legal and policy frameworks for marine fisheries management and examines the efficiency of the institutions responsible for the formulation, impleme …

Environmental challenges have never been greater than today. There is the need for the utmost accuracy in the efforts to track the use, manufacture, processing, treatment, and disposal of toxic and …

The idea behind editing this book is to present a contemporary reference that tells the story of how businesses and institutions in emerging economies are circumventing or can better circumvent insti …

Numerical simulation models are used in all engineering disciplines for modeling physical phenomena to learn how the phenomena work, and to identify problems and optimize behavior. Smart Proxy Models …

The Routledge Handbook of Energy Transitions draws upon a unique and multidisciplinary network of experts from around the world to explore the expanding field of energy transitions. This Handbook …

This concise instructional guide condenses the most important aspects of large animal handling. It provides a portable, durable, beside-the-animal means of learning, as well as a convenient way to re …

Research shows that low health literacy (HL) is linked to poorer mental and physical health, increased health inequalities and less cost-effective health care systems. HL results in Europe indicate t …