Peter Fleming & Christine Harvey 
Ultimate Sales Book 
Master Account Management, Perfect Negotiation, Create Happy Customers

If you want to be the best, you have to have the right skillset. From sales strategy and account management to negotiation and customer service, THE ULTIMATE SALES BOOK is a dynamic collection of tools, techniques, and strategies for success. Discover the main themes, key ideas and tools you need and bring it all together with practical exercises.This is your complete course in successful selling. ABOUT THE SERIESULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you’re doing.