James M. Kouzes & Barry Z. Posner 
Encouraging the Heart 
A Leader’s Guide to Rewarding and Recognizing Others

Model and encourage leadership by focusing on encouraging the best in others

All too often, simple acts of human kindness are overlooked and underutilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes.

Best-selling experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage those around them to be their very best. Readers will find:

* Discussions of the Five Practices that drive followers to be their very best: Modelling the way, Inspiring a shared vision, Challenging the process, Enabling others to act, and Encouraging the heart

* Enlightening examples of how ordinary individuals demonstrate extraordinary leadership

* Hands-on strategies and practical tips from real leaders, like utilizing the Encouragement Index to measure how well you display the principles of leadership

Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.

Tabella dei contenuti

Introduction xi

PART ONE

1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33

PART TWO

4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129

PART THREE

11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195

Circa l’autore

Jim Kouzes and Barry Posner are authors of the award-winning and best-selling books, The Leadership Challenge, A Leader’s Legacy, The Truth About Leadership, and Credibility, as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.