Ebook > Ciência > Ciência da Computação > Ciência da Computação > Stefan Schneider: Dienstleistungsqualität im eService-Engineering (ePUB)

Stefan Schneider
Dienstleistungsqualität im eService-Engineering

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Capa do Stefan Schneider: Dienstleistungsqualität im eService-Engineering (ePUB)

Studienarbeit aus dem Jahr 2005 im Fachbereich Informatik – Wirtschaftsinformatik, Note: 1, 3, Hochschule der Medien Stuttgart, Veranstaltung: E-Service Engineering und E-Government, Sprache: Deutsch, Abstract: Die Qualität von elektronischen Dienstleistungen wird immer mehr zum Entscheidungskriterium für Kunden. Das Ziel von e-Service Engineering ist es Dienstleistungen zu entwickeln, die den Bedürfnissen der Kunden entsprechen und damit die geforderte Qualität erreichen. Vorgehensmodelle, Standardisierungen und Qualitätswerkzeuge hel-fen den Engineeringprozess zu beherrschen. Die Besonderheiten der Qualität im Be-reich der Dienstleistungen müssen dabei berücksichtigt werden. Kundenorientierung spielt dabei eine tragende Rolle.

Schlagwörter: e-Service Engineering, Bedürfnisse, Qualität, Kundenorientierung

€15.99

Língua Alemão ● Formato EPUB ● Páginas 22 ● ISBN 9783638463720 ● Tamanho do arquivo 0.9 MB ● Editora GRIN Verlag ● Cidade München ● País DE ● Publicado 2006 ● Edição 1 ● Carregável 24 meses ● Moeda EUR ● ID 3775029 ● Proteção contra cópia sem

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