John Fletcher & Alan Fyall 
Tourism: Principles & Practice 

‘The chapters in this volume offer useful case studies, technical roadmaps, lessons learned, and a few prescriptions todo this, avoid that.”’-From the Foreword by Joe La Cugna, Ph.D., Enterprise …

Continuing the best-selling tradition of the Handbook of Structural Engineering, this second edition is a comprehensive reference to the broad spectrum of structural engineering, encapsulating the …

This new book in The LEAN Playbook Series supplies step-by-step guidelines on how to properly implement 5S (Sort, Set in Order, Scrub, Standardize, Sustain) and the visual workplace. This book is …

This book examines the four components that must be in place for manufacturing and service organizations to achieve world-class business results: leadership and mentoring, process design and visual …

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Str …

This book demonstrates how organization leaders who balance several key paradoxes achieve greater growth and sustainability in the long term than those who use financial data alone. It addresses the …

The success of a Lean manufacturing program depends far more on organization-wide leverage of Lean manufacturing tools than it does on the tools themselves. To this the organization must add the huma …

Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being able to apply them correctly in the proper settings. What”s …

Updating the tools, principles, and methods presented in the bestselling first edition, this updated edition explains how to implement the authors proven improvement methodology that unifies the …

The book presents and compares practices followed in various different countries for the development, protection and management of groundwater resources. It includes overviews of technical and …