Stefano Calicchio 
Conflict management in 4 steps 
Methods, strategies, essential techniques and operational approaches to managing and resolving conflict situations

Why is it essential to master the art of conflict management? How can we transform conflicts from obstacles into opportunities for growth and understanding? What are the most effective strategies for dealing with and resolving disputes? 



Get ready to read an essential guide that will take you through the dynamics of conflict resolution. The book offers a clear and in-depth path to understanding and managing disputes in every area of life, from the work context to the personal one. In particular, the critical stages of conflict management are explored: 



— how to recognise and understand conflict dynamics;

— techniques to mitigate and resolve tensions and promote dialogue;

— tools for transforming conflicts into constructive opportunities;

— models for maintaining harmonious relationships and preventing future disputes. 



It is complemented by exercises for self-analysis and strategies based on the latest scientific research. This guide will not only help you manage conflicts effectively, but also turn them into opportunities for personal growth and improved relationships… making it an indispensable resource for anyone who wants to learn how to manage and resolve conflicts with confidence and competence.