Sue Hadfield & Gill Hasson 
How to be Assertive In Any Situation 

Take control and lead the life you want to live. Do you say yes when you mean no? Do you avoid conflict and confrontation? Do you struggle to make decisions? What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can. Discover life-changing techniques to help you express your needs openly and calmly; set boundaries and deal with expectations, demands and criticism; make clear decisions without ever feeling anxious. Challenge your fears, grow self-confidence and steer your life in the direction you want to go. "Practical, empowering and thought-provoking." Heather Buckley, Co-Founder and Director of Silicon Beach Training "This book will help everyone understand that a few small changes can add up to big changes in our happiness and success." Vicki Saunders, serial entrepreneur & CEO, Zazengo