Andreas Meier & Henrik Stormer 
eBusiness & eCommerce 
Managing the Digital Value Chain

This textbook focuses on the members of the digital value chain of e Business and e Commerce and dedicates a separate chapter to each member part: e Products & e Services, e Procurement, e Marketing, e Contracting, e Distribution, e Payment, as well as e Customer Relationship Management. In addition to business models and business webs, digital procurement and marketing processes are likewise addressed such as electronic negotiation processes, security questions with digital signatures, as well as electronic supplier relationship management and customer relationship management. The topics are described based on explicit procedures and descriptive examples of application. The gradual set-up of an electronic Webshop for DVD’s serves as a continuous case study.The book is directed towards students of economics at universities and technical colleges; it is also suitable for executives, project leaders, and company experts who deal with the digital value chain. 

สารบัญ

e Business Framework.- e Products and e Services.- e Procurement.- e Marketing.- e Contracting.- e Distribution.- e Payment.- e Customer Relationship Management.- m Business.- e Society.