ผู้เขียน: Jillian Morn

Karen L. Webber is an associate professor of higher education at the University of Georgia. She is the editor of Building Capacity in Institutional Research and Decision Support in Higher Education and the coeditor of Institutional Research and Planning in Higher Education: Global Trends and Contexts. Henry Y. Zheng is a senior associate vice president for strategic analytics at Ohio State University. He is the former vice provost for institutional research and strategic analytics at Lehigh University.