John Timpson 
Upside Down Management 
A Common Sense Guide to Better Business

There’s a lot of hot air in the world of business. Wouldn’t it be
nice just to hear some common sense?

That’s exactly what John Timpson has got. After four decades
running his family business and turning it into one of the high
street’s biggest success stories, he really knows what works and
what doesn’t. Upside Down Management shares with you all the
wisdom he’s accumulated in that time.

From being the CEO to his trademark ‘upside down management’,
and from breaking the rules to following your conscience, this book
tells it like it is.

Upside Down Management is a fantastic insider’s view of
what really makes a family business tick.

สารบัญ

About the Author ii

Acknowledgements vii

Preface ix

Chapter 1: The Timpson Experience 1

Chapter 2: Upside Down Management 49

Chapter 3: Be the CEO 73

Chapter 4: Do the Deals 107

Chapter 5: Make Mistakes 155

Chapter 6: Challenge the Rules 183

Chapter 7: Survive the Stress 219

Chapter 8: Let Your Conscience be Your Guide 241

Chapter 9: Ideas that Work 281

Conclusion 299

Index 305

Final Thought 315

เกี่ยวกับผู้แต่ง

John Timpson is Chairman of Timpson Ltd, his family business.