This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
Dil İngilizce ● Biçim PDF ● Sayfalar 256 ● ISBN 9780203464083 ● Editör Jiju Antony & David Preece ● Yayımcı Taylor and Francis ● Yayınlanan 2002 ● İndirilebilir 6 kez ● Döviz EUR ● Kimlik 2292297 ● Kopya koruma Adobe DRM
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