Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität 
Konzepte – Methoden – Erfahrungen

Originally published in 1995, this book explores a number of subjects of significance for labor and economic policy, especially the role of U. S. tax policy in the relocation of jobs from the …

This title was first published in 2001. This work is a response to criticisms that investment liberalization in the APEC region is not moving quickly enough. It commences with a historical overview o …

The Zambezi river basin is the fourth largest river basin in Africa and drains a total of some 1350.000 square km. The basin drains eight countries: Angola, Botswana, Malawi, Mozambique, Namibia, Tan …

This monograph provides a framework and guidelines for the assessment of institutional frameworks for integrated water resources management (IWRM). The framework and guidelines were developed to enab …

This book discusses practices in preparing and defending claims, bringing in funding, insurance and design team issues. It brings together the basic knowledge from the principal post-1996 legislation …

Highlights the multi-disciplinary nature of probabilistic risk and hazard assessment procedures. Topics covered include: Hazard scenario analyses (e.g. HAZOP, FMEA); probabilistic risk assessments; …

While many books proliferate elucidating the science behind the transformations during cooking, none teach the concepts of physics chemistry through problem solving based on culinary experiments as t …

This volume contains detailed information and assessment of incentives and policy instruments available within Europe to encourage good practice, and of how to achieve environmental gain in regional …