Tác giả: Nottingham, New Hampshire, USA) Terninko John (Responsible Management Inc.

Wouldn’t it be great if you could design a product with the customer in mind – right from the very start? Well, now there’s a way: Quality Function Development, or QFD, translates the needs of the …

Wouldn’t it be great if you could design a product with the customer in mind – right from the very start? Well, now there’s a way: Quality Function Development, or QFD, translates the needs of the …