作者: Doris Rebhorn Spies

After Doris Spies went through mediation, arbitration and litigation experiences, she was shocked to learn how little she knew about these legal processes before “jumping into” them. Doris learned many things too late, and she now shares her knowledge with others who are considering legal action or ADR (alternative dispute resolution) solutions. Although this book has been reviewed by mediation and arbitration professionals for accuracy, Doris writes this book from an “average USA citizen” perspective, making it an easy read for anyone looking for conflict resolution information.