John Hagel III. & Marc Singer 
Net Value 
Der Weg des digitalen Kunden

This and the previous volume chart the history of financial institutions in England in the mid-late nineteenth century as well as examining the periods of boom and bust, their causes and effects …

Competition policy—encompassing cartels, monopolies, mergers and state aid—is a hallmark of the European Union (EU). In recent decades, the EU’s competition policy has evolved under pressures from gl …

This study concerns two communities of sugar plantation labourers, the descendants of indentured immigrants from India, who live in the county of Berbice, British Guiana. The study is focused on the …

This book presents a big-picture overview of the entire Shingo improvement process. It fully discusses the needs and benefits of the Shingo process, and what is required if you seek to execute the Sh …

Safety analysis can be applied as a practical tool in occupational safety. It has three main elements: the identification of hazards, the assessment of risks that arise, and the generation of …

This text looks at mine planning and equipment and covers topics such as: design and planning of surface and underground mines; geotechnical stability in surface and underground mines; and mining and …

Professionals in environmental health and safety (EHS) management use statistics every day in making decisions. This book was created to provide the quantitative tools and techniques necessary to …

This book presents a comprehensive analysis of the legal and policy frameworks for marine fisheries management and examines the efficiency of the institutions responsible for the formulation, impleme …

Navigating the volatility, uncertainty, complexity, and ambiguity (VUCA) characterizing the business world in the 21st century requires a new paradigm focused on an integrated bottom line – planet, p …

First published in 1979, Supplies Management for Health Services looks at the characteristics and problems of hospital suppliers and examines the way in which the hospital and the National Health Ser …