Steve Difillippo 
It’s All About the Guest 
Exceeding Expectations in Business and in Life, the Davio’s Way

This book examines the four components that must be in place for manufacturing and service organizations to achieve world-class business results: leadership and mentoring, process design and visual …

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Str …

This book demonstrates how organization leaders who balance several key paradoxes achieve greater growth and sustainability in the long term than those who use financial data alone. It addresses the …

Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being able to apply them correctly in the proper settings. What»s …

Updating the tools, principles, and methods presented in the bestselling first edition, this updated edition explains how to implement the authors proven improvement methodology that unifies the …

The book presents and compares practices followed in various different countries for the development, protection and management of groundwater resources. It includes overviews of technical and …

Cryptocurrency. De Fi. Web3. Fintech. The Metaverse. AI. The future of money is here. The world of money is rapidly changing, but what does it all really mean? Exploring key developments such as bloc …

Developing learning materials has traditionally been a slow and costly process, with updates being a constant challenge. How can organizations counter this problem? Most companies adopt a learning st …

Brands not only reflect culture but actively shape societal norms and values. Move beyond performative inclusive marketing and drive the cultural conversation. A brand today can build a marketing str …

Self-Balancing is not just a tweak or change to assembly line balancing, but a completely transformed method for achieving continuous flow. Among the reasons you should try Self-Balancing is that you …