Steve Difillippo 
It’s All About the Guest 
Exceeding Expectations in Business and in Life, the Davio’s Way

Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being able to apply them correctly in the proper settings. What”s …

Updating the tools, principles, and methods presented in the bestselling first edition, this updated edition explains how to implement the authors proven improvement methodology that unifies the …

Cryptocurrency. De Fi. Web3. Fintech. The Metaverse. AI. The future of money is here. The world of money is rapidly changing, but what does it all really mean? Exploring key developments such as bloc …

Developing learning materials has traditionally been a slow and costly process, with updates being a constant challenge. How can organizations counter this problem? Most companies adopt a learning st …

Brands not only reflect culture but actively shape societal norms and values. Move beyond performative inclusive marketing and drive the cultural conversation. A brand today can build a marketing str …

Self-Balancing is not just a tweak or change to assembly line balancing, but a completely transformed method for achieving continuous flow. Among the reasons you should try Self-Balancing is that you …

Waterjet technology is used in a variety of industries including civil engineering, mining, geotechnical engineering, tunnelling, defence, construction and conservation. This book is essential …

Understanding inventory its costs, its place in the supply chain, and what is considered its optimal level is important to an organization‘s profitability. Demonstrating how each link in the supply c …

Closed-loop supply chain activities such as remanufacturing, recycling, dismantling for spare parts, and reverse logistics have helped many companies tap into new revenue streams by finding secondary …

This book details a proven recipe for applying Lean, Six Sigma, and the Theory of Constraints in a manner that will maximize return on investment, cash flow, and net profits. The book presents a …