Manfred Bruhn & Heribert Meffert 
Exzellenz im Dienstleistungsmarketing 
Fallstudien zur Kundenorientierung

Originally published in 1995, this book explores a number of subjects of significance for labor and economic policy, especially the role of U. S. tax policy in the relocation of jobs from the …

This title was first published in 2001. This work is a response to criticisms that investment liberalization in the APEC region is not moving quickly enough. It commences with a historical overview o …

The goal of this book is to present a modeling framework for the Virtual Organization that is focused on process composition. This framework uses Predicate Calculus Knowledge Bases. Petri Net-based m …

The Zambezi river basin is the fourth largest river basin in Africa and drains a total of some 1350.000 square km. The basin drains eight countries: Angola, Botswana, Malawi, Mozambique, Namibia, Tan …

This book reviews the developments that have taken place in the field of geotechnical engineering since the first international conference on Soil Mechanics and Foundation Engineering was held in …

This monograph provides a framework and guidelines for the assessment of institutional frameworks for integrated water resources management (IWRM). The framework and guidelines were developed to enab …

This book discusses practices in preparing and defending claims, bringing in funding, insurance and design team issues. It brings together the basic knowledge from the principal post-1996 legislation …

Highlights the multi-disciplinary nature of probabilistic risk and hazard assessment procedures. Topics covered include: Hazard scenario analyses (e.g. HAZOP, FMEA); probabilistic risk assessments; …

The microeconomics text that moves students from understanding the basics of real economic principles to applying the powerful tools of economics analysis. You can’t really learn theory until you try …

STAT2 introduces students to statistical modeling beyond what they have learned in a Stat 101 college course or an AP Statistics course. Building on basic concepts and methods learned in that course, …