In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn’t our money that was being wasted.
شكل PDF ● صفحات 188 ● ISBN 9781908009333 ● الناشر Triarchy Press ● نشرت 2008 ● للتحميل 3 مرات ● دقة EUR ● هوية شخصية 7967345 ● حماية النسخ Adobe DRM
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