Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.36
Sprache Englisch ● Format PDF ● Seiten 128 ● ISBN 9780071487153 ● Verlag McGraw-Hill Education ● Erscheinungsjahr 2006 ● herunterladbar 6 mal ● Währung EUR ● ID 2252753 ● Kopierschutz Adobe DRM
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