Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.36
Língua Inglês ● Formato PDF ● Páginas 128 ● ISBN 9780071487153 ● Editora McGraw-Hill Education ● Publicado 2006 ● Carregável 6 vezes ● Moeda EUR ● ID 2252753 ● Proteção contra cópia Adobe DRM
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