Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.36
语言 英语 ● 格式 PDF ● 网页 128 ● ISBN 9780071487153 ● 出版者 McGraw-Hill Education ● 发布时间 2006 ● 下载 6 时 ● 货币 EUR ● ID 2252753 ● 复制保护 Adobe DRM
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