Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.36
Idioma Inglés ● Formato PDF ● Páginas 128 ● ISBN 9780071487153 ● Editorial McGraw-Hill Education ● Publicado 2006 ● Descargable 6 veces ● Divisa EUR ● ID 2252753 ● Protección de copia Adobe DRM
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