Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
€20.36
Bahasa Inggeris ● Format PDF ● Halaman-halaman 128 ● ISBN 9780071487153 ● Penerbit McGraw-Hill Education ● Diterbitkan 2006 ● Muat turun 6 kali ● Mata wang EUR ● ID 2252753 ● Salin perlindungan Adobe DRM
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